Tuesday, February 18, 2020

Change Management Essay Example | Topics and Well Written Essays - 3500 words

Change Management - Essay Example In recent years, change in business environment has become a way of life and the pace of control, the need to control cost and increase efficiency coupled with increasing customer expectations has forced the organizations to evolve and regenerate in order to survive in the market. The tradition of working in same business with same people, and same customer base throughout the career has changed (Cook, Macaulay and Coldicott, 2004:1). A major finding in change management research reveals that most organizations do not manage change well and only less than 30% organizations that implement large scale change are successful (Nilakant and Ramnarayan, 2006:21). Aaron and Nelson (2008:5) mentioned that change is constant for today’s organization and are continuously looking for ways to work faster, smatter and better. The hunger to succeed in the competitive world where new companies are entering the market with innovative products and services has made it compulsory and necessary f or the existing companies to change in order to match the speed and capability of the new companies much in advance so as to provide stiff and healthy competition to the new business entrants. Change in organization leads to product innovation, service expansion, and expansion of customer base when means that management has to take steps to undergo the ‘process of change’ effectively. The present paper is dealing with the process of change in an Oil & Gas Industry’s contracting strategy wherein the service of placing of contract to own the FPSO has changed to lease the contract to contractor. Change is an emotional experience for those involved and people adjust to change in different phases which can bring pain, confusion, uncertainty, guilt and even excitement for those who see personal advantages in the change. It is a two sided coin which involves both people transformation and

Monday, February 3, 2020

How does hilton hotel in Dubai improve their employee cultural Research Proposal

How does hilton hotel in Dubai improve their employee cultural diversity to meet the needs of their customers - Research Proposal Example It is paramount for the company to consider cultural diversity among its employees to as to meet the needs of the customers that they serve (Trompenaars and Wooliams, 2003).. Dubai is one of the cities found in the United Arab Emirates, one of the youngest countries in the world. The city itself is cosmopolitan due to its high levels of expatriate migration, and a center for booming business. In this respect, managers in organizations operating within the city have to be careful how they go about addressing the different cultures of their employees (Scullion and Collings, 2006). This is because the employees themselves are likely to have varying cultural differences and needs (Harvey and Allard, 2005). The Dubai Hilton employs people from all walks of life who come to the city as immigrant workers. Multi-cultural employees normally bring a variety of perspectives, backgrounds, values, styles and beliefs within an organization (Tayeb, 2003). These differences must be treated as assets my managers if they want to gain from their employees (Tanke, 2001). One industry that can make major gains from cultural diversity is the hospitality industry, like the one under which the Dubai Hilton operates. Evidence shows that cultural diversity, when it is addressed appropriately, has the ability to influence productivity and thus fulfill most of the needs of the customers (Cox, 2001). The aim of this research study is to find out how the Hilton Hotel in Dubai improves their employee cultural diversity to meet the needs of their customers. This study is relevant since the hotel operates within a highly multi-cultural setting and its workforce is therefore culturally diverse. The objectives of this research paper are: Most societies in the world today have different cultural practices, values and beliefs. In this age of globalization, many people from these different backgrounds normally come